Role: Transportation Specialist - ROC
Location - Hyderabad
Roles and Responsibilities:
-
Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) both on phone and emails.
-
Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
-
Develop and/or understand performance metrics to assist with driving business results.
-
Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by ROC.
-
Understand the business impact of the trends and make decisions that make sense based on available data.
-
Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
-
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
-
Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
-
Must be able and willing to handle calls from customers and provide solution to their queries over phone calls.
-
Provide real-time customer experience by working in 24*7 operating environment. Must be able and willing to support work from home with rotational shifts and week offs.
Basic Qualifications
-
Bachelor's degree & above.
-
0-48 months of work experience.
-
Good communication skills - Transportation Specialist will be facilitating flow of information between external parties
-
Proficiency in Advanced Excel (pivot tables, v-lookups)
-
Ability to handle and interpret large sets of data
-
Demonstrated ability to work in a team in a very dynamic environment
Preferred Qualifications
-
Master's degree in Operations or in a related field will be preferred.
-
Bachelor's degree in Engineering, Supply chain, Computers or a related field with excellent academic record required
Additional Information:
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational)
Weekly Off: Rotational two-days off
Click Here: Apply Now