Selling Partner Support IN Bangalore
Overview: Seller Support at AMAZON
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
Position Description: Seller Support Associate
LOCATION (
SHIFT REQUIREMENTS (24/7)
Summary of Responsibilities
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Demonstrates effective, clear and professional written and oral communication.
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Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
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Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
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Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
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Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
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Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
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Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
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Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
Education, Experience and Skills
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Education: 3rd level qualification - Graduation
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Language: English proficiency
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6 + months experience within a customer service /contact Centre environment would be an advantage
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Demonstrated desire to expand skills into new areas.
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Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
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Business acumen in areas of e-commerce and retail is advantageous
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Process improvement awareness and experience
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Enthusiasm and strong self-motivation.
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Strong prioritization and time management skills, with a high degree of flexibility.
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Ability to embrace constant change with flexibility and good grace.
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Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
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Demonstrates effective communication, composure, and professional attitude
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Exemplary performance record, particularly with regard to quality & productivity