Role: Transaction Risk Investigator - SPRO
Location: Hyderabad
Roles and Responsibilities:
This includes, but is not limited to:
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Researches and evaluates facts surrounding seller transactions
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Takes appropriate action on investigated transactions based on established standard operation procedure and tools
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Documents their actions by providing detailed annotations
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Communicates with external customers via phone or email during the investigation process
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Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
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Understand the issue and make best use of the available resources to resolve it
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Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
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Communicate with internal and external stakeholders
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Understand performance metrics to create analysis for driving business goals
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Meet predetermined and assigned productivity targets and quality standards
Basic Qualifications
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Education Qualification: Graduate in any discipline
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Work Experience: 0 to 4 years
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Communication Skills- Excellent communication skills (written and spoken) in English language
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Ability to handle and interpret large sets of data
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Demonstrated ability to work in a team in a very dynamic environment
Preferred Qualifications
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Demonstrated problem solving and analytical skills
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Proven ability to work productively and efficiently in an independent setting
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Proven ability to clearly communicate with managers and associates at all levels
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Global perspective and solid understanding of business objectives
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Excellent attention to detail and work with the highest level of accuracy
Additional Information:
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')
Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)
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