Role: Intern
Location: Hyderabad
Responsibilities:
- Provide satisfactory customer service by ensuring the quality and level of support meets the customers’ and IBM Watson Health’s expectations.
- Assume responsibility for customer tickets; communicate status and expectations and escalate as needed to meet service level agreements.
- Accurately document all support activity in the tracking system in a timely manner.
- Build collaborative relationships with colleagues.
Required Technical and Professional Expertise
- Exposure to customer support activities with sensitivity to customer needs and expectations.
- Interpersonal and communication skills, both verbal and written.
- Experience in problem-solving skills with attention to detail required.
- Initiative and ability to plan and prioritize work efficiently, multi-task, and work well with receiving feedback and direction.
- Ability to work within well-defined processes and collaborate with others.
- Ability to work well with others in a very team-oriented environment.
- Proficiency in Microsoft Windows, Microsoft Office and expertise with web-based applications is preferred.
Preferred Technical and Professional Expertise
- Knowledge of design, develop & maintain Chatbots
- Programming exposure like Python, R, Scala and Go
- Proven quick learner in technical domains
- Open minded and willing to take challenges
- Well organized and have structure thinking
- Excellent time management skills and the ability to prioritize work tasks
- Ability to work in 24/7 environment and rotation shifts
- Any science graduate or undergraduate with basic understanding of Customer Support
- Exposure of Healthcare Industry Knowledge (Preferred)
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