Home Feb2021 Cognizant is Hiring for PROCESS EXECUTIVE

Cognizant is Hiring for PROCESS EXECUTIVE

February 03, 2021

Role: PROCESS EXECUTIVE

Location: Hyderabad


Qualification:

Graduate (exclusion: BE/BTech/MCA)

Responsibility:

Project / Process:

  • 100% Process adherence to transaction processing timelines involving Moneyin, Moneyout, Enrollment processes to avoid back dated transactions and other measurable metrics.
  • 100% adherence to the legal guidelines as per the business framework.
  • Process predefined number of transactions as assigned.
  • Meets internal process metrics related transaction processing involving MoneyIn, Moneyout, Enrollment, death, liquidation processing etc., (such as productivity, quality, Consistency Index ) as defined for the sub processes.
  • Adhere to audit compliance ( SAS 70, Statutory Audit) of all relevant processes as laid out in process documentation.
  • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
  • Ensure process guidelines are followed and met as documented.
  • Respond to data requests.
  • Adhere to shift handover processes.
  • Raise process related issues / concerns on time with process and team leads.
  • Record data relating to production statistics, enduser related notes, etc as appropriate.
  • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
  • Adhere to security practices set by organization.
  • Provide updates and submit reports related to own area of work.
  • Perform rework on policies which were not processed First Time Right.
  • Capture predefined policies/amendments in the client system during a business day.
  • Record the output in the system provided by Cognizant.
  • Highlight process related issues / concerns proactively with TL/TMs.
  • Refer to knowledge updates/ repositories to effectively process transactions.

For Voice Processes:

  • Answer calls from customers/end users based on agreed time frames.
  • Transfer calls involving next level of service to the appropriate department as per the given guidelines.
  • First time resolution of issues/queries.

People / Team:

  • Contribute to and participate in knowledge sharing sessions.
  • Complete all mandatory certifications as per the requirement of the business.
  • Align individual goals with team objectives (work cohesively with the team).
  • Participate and contribute to organizational activities.
  • Record own attendance and time sheet related data to ensure correct billing.
  • Conduct refresher training.
  • Collate team performance data for reporting purposes as and when requested by the Process and Team Lead.
  • Completes all mandatory assessment/ certifications as applicable like Antimoney laundering training (AML).

Must Have Skills

  • MS Excel
  • MS Office
  • MS PowerPoint

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Apply Now: Click Here

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